Live Arrival Guarantee

VALID FROM FEBRUARY 10TH TO NOVEMBER 1ST

At AntNook, the health of our colonies is our top priority. If your ants arrive deceased within our effective period, we provide two straightforward solutions based on your preference:

Free Reshipment

We will arrange a one-time replacement of the same species to be sent to you at no extra cost.

Product Refund

We will issue a refund for the cost of the ants. Please note that shipping fees are non-refundable.

Submission Guidelines

To help us verify the claim, please ensure your evidence meets our standards:

  • Photos and videos must be clear, well-lit, and high-resolution.
  • Evidence must be captured and submitted on the day of delivery.
  • * Please note: AntNook reserves the right to decline any claim if the evidence is insufficient, blurry, or fails to clearly verify the condition of the colony.
Claim Steps
  • 01
    Reach Out: Contact us via our contact page or email on the actual day of delivery.
  • 02
    Share Proof: Send over your clear photos or videos of the colony.
  • 03
    Resolution: Our team will review your evidence and process your refund or reshipment within 48 hours.

Agreement: By placing an order on the AntNook store, you acknowledge that you have read, understood, and agreed to the terms of this policy.

Never release captive ants into the wild. Use our Colony Return Program if you can no longer care for them.