Privacy Policy

Last updated: August 24, 2026

This Privacy Policy explains how AntNook collects, uses, shares, and protects personal information when you visit antnook.net, create an account, place an order, contact us, submit a claim, or otherwise use our services. Our store is powered by Shopify, and certain service providers may process personal information under their own privacy notices. Depending on your location and applicable law, you may have specific privacy rights. We may update this Policy as our services or legal obligations change, and the latest revision date will appear above.

1. Interpretation and Definitions

Account

An optional customer account created to access account-related features of our Service.

Company

Refers to Yunmengze Cultural Media Co., Ltd, trading as AntNook, the merchant operating antnook.net.

Small text files or similar technologies stored on or accessed from Your device to enable website functions, remember preferences, measure usage, and, where enabled and permitted, support analytics or advertising.

Personal Data

Any information that identifies, relates to, describes, or can reasonably be linked to an identified or identifiable individual.

Service

Refers to the AntNook website and related store services accessible through https://antnook.net/.

2. Collecting and Using Your Personal Data

Types of Data Collected

Depending on how You interact with our Service, We may collect or process personal information including, but not limited to:

Email address
First name and last name
Phone number
Billing and shipping address, State/Province, ZIP/Postal code, and City
Order, transaction, device, and usage data (such as products viewed or purchased, IP address, browser/device type, and website interactions)

Media Data for Claim Verification

Under our Live Arrival Guarantee and hardware-protection rules, a customer making a claim may be required to submit continuous, unedited unboxing video and/or photographic evidence ("Media Data"). We process this media to verify claims, assess shipment condition, improve packing and quality control, resolve disputes, and prevent fraud. Please avoid including unrelated personal or sensitive information in the recording.

Tracking Technologies and Cookies

We use Cookies and similar technologies to operate and improve our Service. Depending on the features enabled, Your location, and Your privacy choices, these may include:

Necessary Cookies: Required for core website functions such as security, checkout, account access, and remembering essential settings.
Optional Cookies: Functionality, analytics, or advertising technologies may be used where enabled and permitted. Where applicable, You can manage these through available cookie/privacy controls and supported browser privacy signals.

3. How We Use Your Personal Data

We use Personal Data only for legitimate business and legal purposes. Depending on the purpose and applicable law, our legal bases may include performance of a contract, compliance with legal obligations, our legitimate interests in operating and securing the Service, and consent where required. We may use Personal Data for the following purposes:

To provide and maintain our Service: To operate the Website, provide customer support, troubleshoot issues, monitor performance, and improve the shopping experience.
To manage Your Account: To create, maintain, secure, and support account-related features when You choose to create an account.
For the performance of a contract: To process orders and payments, arrange shipping, provide order updates, and handle cancellations, returns, or claims where applicable.
To contact You: To send service, order, delivery, support, or security communications, and marketing communications only where permitted by law or Your preferences.

4. Sharing Data & Fraud Prevention

We may disclose personal information only when reasonably necessary for the purposes described in this Policy. We do not sell personal information for money. Depending on enabled Shopify features or apps, some analytics or advertising-related disclosures may be treated as "sharing" under certain privacy laws; where applicable, available privacy controls can be used to exercise opt-out rights. We may disclose information in the following situations:

With Service, Commerce & Logistics Providers: Including Shopify, hosting or app providers, customer-support tools, analytics or marketing providers where enabled, and couriers that need information such as Your name, address, email, or phone number to provide their services.
Payment Processors & Commerce Platforms: Payment and transaction information may be processed by Shopify, PayPal, or another payment provider displayed at checkout or on an AntNook invoice. AntNook generally does not receive or store full payment-card numbers.
For Fraud Prevention & Dispute Resolution: We may disclose relevant order, tracking, account, device/IP, and submitted Media Data to payment providers, financial institutions, carriers, insurers, professional advisers, or competent authorities when reasonably necessary to investigate suspected fraud, resolve payment disputes, enforce our policies, establish or defend legal claims, or comply with law.

5. Retention and Deletion of Data

We retain Personal Data only for as long as reasonably necessary for the purposes described in this Privacy Policy, including order fulfillment, customer support, accounting and tax obligations, fraud prevention, dispute resolution, and enforcement of our agreements. Retention periods may vary by data type and applicable legal requirements.

Claim Media Retention

Claim videos and photographs are retained only for as long as reasonably necessary to verify a claim, handle payment disputes, establish or defend legal claims, and satisfy applicable recordkeeping obligations. In many cases this may include the relevant payment-dispute period; longer retention may be necessary while a dispute, investigation, or legal requirement remains active. When the information is no longer needed, We delete or de-identify it where reasonably practicable.

6. Your Privacy Rights (Where Applicable)

Depending on Your location and the law that applies to our processing, including EU/EEA, UK, California, or other privacy laws where applicable, You may have some or all of the rights below. These rights are not absolute and may be subject to legal exceptions or identity-verification requirements:

Access / Know & Portability: You may have the right to know what Personal Data We hold about You, obtain a copy, and, in certain circumstances, receive it in a portable format.
Correction: You may have the right to request correction of inaccurate or incomplete Personal Data We hold about You.
Object / Restrict / Withdraw Consent or Opt Out: Where applicable, You may object to or request restriction of certain processing, withdraw consent when consent is the legal basis, or opt out of certain sale, sharing, or targeted-advertising uses.
Deletion, Complaint & Non-Discrimination: You may have the right to request deletion, to lodge a complaint with an applicable privacy authority, and to exercise applicable privacy rights without unlawful discrimination. Requests can be submitted to support@antnook.net.

7. International Data Transfers

Your Personal Data may be processed in countries other than the country where You live, including where Shopify, payment processors, logistics providers, cloud services, or other service providers operate. Data-protection laws in those locations may differ from those in Your jurisdiction. Where applicable law requires safeguards for an international transfer, We and our service providers use recognized transfer mechanisms or other legally permitted safeguards, which may include adequacy decisions or approved contractual protections.

8. Security of Your Personal Data

The security of Your Personal Data is important to Us. We use reasonable administrative, technical, and organizational measures designed to protect information against unauthorized access, loss, misuse, or alteration. However, no method of transmission or storage is completely secure, and We cannot guarantee absolute security.

9. Children's Privacy

Purchases through our Service are intended for customers who meet the age requirements stated in our Terms of Service. We do not knowingly collect Personal Data from children in violation of applicable law. If You are a parent or guardian and believe a child has provided Personal Data to us improperly, please contact us so We can review and, where appropriate, delete the information.