Privacy Policy

Last updated: April 30, 2026

This Privacy Policy outlines our policies and procedures regarding the collection, usage, and disclosure of Your information while using the Service. It delineates Your privacy rights and explains how international data protection laws (including GDPR and CCPA) safeguard Your data. By using the Service, You consent to the collection and utilization of information as outlined in this Privacy Policy.

1. Interpretation and Definitions

Account

A unique account created for You to access our Service.

Company

Refers to AntNook (accessible via antnook.net).

Small files placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history.

Personal Data

Any information that relates to an identified or identifiable individual.

Service

Refers to the Website accessible from https://antnook.net/.

2. Collecting and Using Your Personal Data

Types of Data Collected

While using Our Service, We may ask You to provide certain personally identifiable information, including but not limited to:

Email address
First name and last name
Phone number
Address, State, Province, ZIP/Postal code, City
Usage Data (IP address, browser type, time spent on pages)

Media Data for Claim Verifications

In accordance with our Live Arrival Guarantee and Hardware Protection Protocol, You may be required to submit photographic or unedited video evidence (Media Data) of unboxing processes. By submitting these files, You consent to AntNook collecting, reviewing, and storing this media solely for the purposes of claim verification, quality assurance, and fraud prevention.

Tracking Technologies and Cookies

We use Cookies and similar tracking technologies to track activity on Our Service. These include:

Necessary Cookies: Essential to provide You with services available through the Website.
Functionality Cookies: Allow us to remember choices You make (like login details or language preference).

3. How We Use Your Personal Data

The Company may use Personal Data for the following purposes:

To provide and maintain our Service: Including monitoring the usage of our Service.
To manage Your Account: To manage Your registration as a user.
For the performance of a contract: The development, compliance, and undertaking of the purchase contract for products You have bought.
To contact You: Regarding updates, informative communications, or security notices.

4. Sharing Data & Fraud Prevention

We may share Your personal information in the following situations:

With Service & Logistics Providers: To facilitate international Air Express delivery (e.g., sharing your address/phone number with couriers).
Payment Gateways & Cryptographic Services: Your transaction details are shared securely with our Alternative Secure Gateways to process payments. AntNook does not store your raw financial data on our servers.
For Fraud Prevention & Dispute Resolution: We reserve the right to share Your Personal Data, including order history, IP logs, and submitted Media Data (unboxing videos/photos), with financial institutions, banks, or legal authorities to aggressively contest fraudulent chargebacks or malicious claims.

5. Retention and Deletion of Data

We will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.

Secure Media Destruction

To protect Your privacy, all sensitive Media Data (unboxing videos and photographs) submitted for LAG or hardware claims will be permanently and securely deleted from our servers and email databases after the standard payment dispute window has expired (typically 180 days after order delivery).

6. Your Data Protection Rights (GDPR & CCPA)

We undertake to respect the confidentiality of Your Personal Data and guarantee You can exercise Your rights under international law. Depending on your location (such as the EU or California), You have the right to:

Request access to Your Personal Data: The right to access, update or delete the information We have on You.
Request correction of the Personal Data: You have the right to have any incomplete or inaccurate information We hold about You corrected.
Object to processing of Your Personal Data: You have the right to object where We are relying on a legitimate interest as the legal basis for Our processing.
Request erasure of Your Personal Data: You have the right to ask Us to delete or remove Personal Data when there is no good reason for Us to continue processing it.

7. International Data Transfers

Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located (such as our fulfillment hubs in the United Kingdom and Hong Kong). This means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country, or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.

8. Security of Your Personal Data

The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

9. Children's Privacy

Our Service is not intended for individuals under the age of 13. We do not knowingly collect personally identifiable information from individuals under 13. If You are a parent and aware that Your child has provided us with Personal Data, please contact us immediately.