Privacy policy

Last updated: November 5, 2026

1. ABOUT THIS POLICY

AntNook is operated by Yunmengze Cultural Media Co., Ltd, trading as AntNook (“we”, “us” or “our”).

This Privacy Policy explains how we handle personal information when you visit antnook.net, create an account, place an order, contact us or request after-sales assistance. We are responsible for the personal information we process for our own business purposes. Certain service providers also process information for their own purposes under their respective privacy notices.

For privacy questions or requests, contact support@antnook.net.

2. INFORMATION WE COLLECT

Depending on your interaction with AntNook, we collect:

  • Contact and delivery information: Your name, email address, telephone number, billing address and shipping address.

  • Account and transaction information: Account details, products ordered, payment status, transaction references, delivery records, cancellations, returns and refunds.

  • Support information: Messages, correspondence, photographs, videos and other information you provide when requesting assistance or submitting a claim.

  • Device and website information: IP address, browser and device details, pages visited and interactions with our website, subject to applicable privacy requirements and your choices.

  • Privacy preferences: Marketing preferences, consent records and information needed to manage privacy requests.

We receive information directly from you, through your use of our website, and from providers involved in payments, deliveries and other store services.

Payments are handled by the payment provider displayed at checkout or on your invoice. We receive relevant transaction information but generally do not receive or store full payment-card numbers.

Information needed to process an order, arrange delivery or assess a claim must be provided for us to carry out that service. Without the necessary information, we may be unable to complete your request.

3. HOW WE USE YOUR INFORMATION

Where applicable data-protection law requires a legal basis, we rely on the following:

  • Contractual necessity: To process orders and payments, manage accounts, arrange delivery, communicate about purchases and provide contractual after-sales services.

  • Legal obligations: To maintain required financial records, meet applicable reporting requirements and respond to lawful requests.

  • Legitimate interests: To secure our services, prevent fraud, investigate disputes, improve packing and service quality, and establish or defend legal claims, where these interests are not overridden by your rights.

  • Consent: For optional tracking, marketing or other activities where consent is required.

We send promotional messages only where legally permitted and in accordance with your preferences. Service messages, such as order updates or replies to support requests, are separate from promotional communications.

4. AFTER-SALES EVIDENCE AND CUSTOMER CONTENT

We use claim photographs, videos, correspondence and related records to verify reported problems, assess shipment condition, administer our policies, resolve disputes, prevent fraud and improve internal packing and quality control.

Standard live-arrival claims require a continuous, unedited unboxing video under our Live Arrival Guarantee. Equipment claims follow the separate evidence requirements in our Refund Policy. An unboxing video is not required to report a parcel that has never been received.

Please avoid including unrelated personal or sensitive information in evidence you submit. If you have concerns about sharing a recording, contact us for submission guidance while preserving the original evidence required for your claim.

Submitting evidence or private correspondence does not give us permission to publish it or use it in advertising. If we would like to feature your photographs, videos or story publicly, we will ask separately. Declining promotional use does not affect the assessment of a valid after-sales claim.

Reviews or other content that you intentionally submit for public display may be published for that stated purpose.

5. SERVICE PROVIDERS AND INFORMATION SHARING

We share relevant information with recipients who need it for the purposes described in this policy, including:

  • Store-platform, hosting and payment providers.

  • Shipping agents, carriers and tracking services.

  • Email, messaging, customer-support and review-service providers.

  • Analytics and advertising providers, where enabled and permitted by your privacy choices and applicable law.

  • Financial institutions, professional advisers and competent authorities where necessary for fraud prevention, disputes, legal claims or legal obligations.

Our online store is hosted by Shopify. This provider processes personal information when you visit or purchase from us, including through enhanced services that combine information about your interactions with AntNook, other merchants and its platform for personalisation, service improvement and advertising. We share information with this provider and other service providers, which may operate in other countries. For details and choices concerning its own processing, see the platform provider’s Consumer Privacy Policy and privacy portal.

Other providers may process information on our behalf or for their own purposes, depending on their role. Their own privacy notices explain any independent processing.

We do not sell personal information for money. However, certain advertising-related disclosures may qualify as “sale”, “sharing” or “targeted advertising” under applicable privacy laws, even without a monetary payment.

6. COOKIES, MARKETING AND YOUR CHOICES

Necessary cookies and similar technologies support functions such as security, checkout, account access and essential settings. Optional technologies may support preferences, analytics and advertising.

Where consent is required, optional cookies and tracking require your consent. Visiting our website or placing an order does not, by itself, constitute consent to optional tracking or promotional messages.

You can:

  • Manage available cookie preferences through the website’s privacy controls.

  • Visit Your Privacy Choices to access available data-sharing choices.

  • Unsubscribe from promotional emails using the unsubscribe link or contact us directly.

  • Use the platform privacy portal linked above for choices relating to the provider’s own processing.

Where required by applicable law, supported browser signals such as Global Privacy Control are treated as an opt-out request. The effect of a preference may depend on the browser, device or account used; you may need to update your choices on other devices.

Unsubscribing from marketing does not prevent us from sending necessary order, security or support messages.

7. HOW LONG WE KEEP INFORMATION

We retain information only for as long as necessary for the relevant purpose. We determine retention periods by considering:

  • Whether an order, account, support request or claim remains active.

  • Applicable accounting, tax and other recordkeeping obligations.

  • Payment-dispute periods and the time reasonably needed to establish or defend legal claims.

  • Any unresolved investigation, dispute or legal requirement.

  • The information needed to respect your privacy preferences.

Claim photographs and videos are not retained indefinitely simply because they were submitted. Their retention depends on claim handling, relevant dispute periods and any continuing legal need.

When information is no longer required, we delete it or anonymise it so that it no longer identifies you, subject to applicable legal requirements.

8. INTERNATIONAL PROCESSING

We administer orders and customer support from China. Our hosting, payment, logistics and other service providers may process information in the United States and other countries. Data-protection laws in these locations may differ from those where you live.

Transfers subject to specific legal restrictions require an appropriate legal mechanism. Depending on the destination and processing arrangement, this may involve an adequacy decision, approved contractual safeguards or another mechanism permitted by applicable law.

You may contact us for information about the transfer arrangements relevant to your personal information and how to obtain details of applicable safeguards. Providers’ privacy notices also explain their own international processing arrangements.

9. YOUR PRIVACY RIGHTS

Depending on your location and the law applicable to our processing, you may have rights to:

  • Access your personal information and obtain a copy.

  • Correct inaccurate or incomplete information.

  • Request deletion or restrict certain processing.

  • Receive information in a portable format where applicable.

  • Withdraw consent where processing relies on consent.

  • Opt out of applicable sale, sharing or targeted-advertising activities.

  • Complain to the relevant data-protection authority.

Right to object: Where applicable, you may object to processing based on legitimate interests. You may also object to the use of your information for direct marketing.

To make a request, email support@antnook.net. We may request information reasonably necessary to verify your identity or understand your request.

Rights are subject to applicable legal conditions and exceptions. For example, some transaction records may need to be retained despite a deletion request. Withdrawing consent does not affect the lawfulness of processing carried out before withdrawal.

We handle requests within applicable legal deadlines and do not unlawfully discriminate against customers for exercising privacy rights. UK customers can raise concerns with the Information Commissioner’s Office; customers elsewhere may contact their relevant supervisory authority.

10. SECURITY

We use reasonable administrative, technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse and alteration.

No transmission or storage method is completely secure, and we cannot guarantee absolute security. Please avoid sending payment-card details or other unnecessary sensitive information through ordinary support messages.

11. CHILDREN’S PRIVACY

Purchases are intended for customers who meet the eligibility requirements in our Terms of Service.

We do not knowingly collect personal information from children in violation of applicable law. If you are a parent or guardian and believe a child has improperly provided personal information to us, please contact us so we can review the matter and take appropriate action.

12. UPDATES AND CONTACT

We may update this policy to reflect changes in our practices, services or legal obligations. The revision date appears at the beginning of the policy. Where required, we will provide additional notice or obtain consent before introducing a new use of personal information.

For questions, requests or concerns:

AntNook
Email: support@antnook.net
Website: antnook.net

Our usual initial response time is 1–2 business days. This refers to acknowledging or initially responding to your message, rather than completing every privacy request within that period. Applicable statutory response deadlines remain unaffected.